Return And Refund Policy

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The Return and Refund Policy with in FreeBird Safety is one of non existence for one a few simple reasons.

All items that generate financial income are serviced based.
Every service offered is contract requested.
There is no physical item sold that has any potential of arriving at the purchasers address either broken, missing parts, or sustaining any reasonable issue of requiring a return.

Purchases from FreeBird Safety

Purchases from FreeBird Safety are created specifically to the clients needs and requests.

For example: An Occupational Health and Safety Manual is designed specifically for the company as per the structure of said company.
Safety Training is an item that is received and can't be returned for obvious reasons.
Digital Training such as one of over 16 hundred Online Safety Training Courses are owned by others, as we are just 3rd party resellers.

Prepaid Services or Training, Cancellations and Refunds

In regards to all non product sales of Services and/or Training, once a Services and/or Training has been commenced and/or completed, thus all sales will be final. If a cancellation has been received and is within the time period of 14 days after purchase and no fewer than 14 days prior to the scheduled date of the Services and/or Training (for short term calendar dates between purchase and date of Services and/or Training) a cancellation is acceptable. However, we do understand extraordinary circumstances due arise in people's lives and for that reason other accommodations can be disgusted. In most cases a credit will be logged and awarded to the purchaser. If for some reason a full outright refuned of the purchase price is requested and accepted, a 20% service charge will be administered to the purchaser.

Deposits for Scheduled Services

Any deposits received by FreeBird Safety Servicers for services that are scheduled to be conducted on a specific time and date, will not be returned if said service is canceled within 48 hours of the scheduled time and date.
Cancellations received, acknowledged and accepted longer then 48 hours prior to said service may be eligible for a refund of their deposit, minus 35% for administrative services.

Deposits for Developed and Designed Products

As some products require a large investment of time on behalf of FreeBird Safety Services in their creation, a deposit will be required prior to the beginning of said products creation. This is due to the amount of time required for the development and design process, especially when it comes to any custom made product. An example would be the development of a companies Occupational Health and Safety Manual and or Program. Deposits are set at 10% to 35% and are subject to conditions for requested cancellations of products.

Cancelation of Developed and Designed Products

If a requested administrative products Development and Design service was cancelled with in a 48 hour time frame from the time and date the deposit was accepted by FreeBird Safety Services, a refund may be granted minus a 35% administrative charge. However, afet the said 48 hour time frame if a cancelation for the ordered product was requested, the deposit in its entirety will be forfeited and not refunded.

Please see our Terms and Conditions for more information