Refunds Exchanges Damages Policy

Refunds Exchanges Damages Policy

We do not accept returns or exchanges unless the item you purchased is defective.

Prior to shipping any purchased product, all items are meticulously inspected and packaged as to protect it from any inadvertent damage during shipping procedures.  If you receive a defective item, please contact us at general@freebirdsafetyservices.ca with details of the product and the defect. You can send the item you consider defective to:

3271 Saanich St

Abbotsford BC

V2T-4Y8

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

In the case of Occupational Health and Safety Documentation, these are designed by order and are specific to to individual companies. If mistakes are made, they will be repaired. However that survive is one of a   contractually purchased item. That contract will supersede any notice of policy statement here and with in.